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Refund Policy

 

Overview

At Hemingsgate Ltd, we are committed to providing high-quality services to all our clients. However, we understand that circumstances may arise where a refund is required. This refund policy outlines the terms and conditions under which refunds may be issued in accordance with UK consumer protection laws.

 

1. Eligibility for Refunds

Refunds may be issued in the following circumstances:

  • Service Not Delivered: If a service is not delivered as agreed, you may request a full refund.

  • Cancellation by Us: If we are unable to deliver the agreed service due to unforeseen circumstances, a full refund will be provided.

  • Cancellation by You: If you cancel the service within the agreed cancellation period as outlined in your service agreement, you may be eligible for a refund, subject to any applicable cancellation fees.

 

2. Cancellation Period

  • If you are a consumer (not a business), you have the right to cancel your service contract within 14 days of signing the agreement under the UK Consumer Contracts Regulations 2013. This applies to most service agreements unless performance has begun with your express consent.

  • If you cancel after the 14-day period, refunds may be issued at our discretion, subject to the terms of your service agreement.

 

3. Non-Refundable Services

Refunds will not be provided for:

  • Services that have been fully performed or delivered as agreed.

  • Customised or personalised services where work has already commenced.

  • Missed appointments or sessions due to client non-attendance, unless agreed otherwise in advance.

 

4. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact us at contact@hemingsgate.com or Call 020 3627 7424  with your request, including your name, contact details, and a description of the issue.

  2. Provide proof of purchase, such as an invoice or receipt.

  3. Allow up to 14 business days for us to process your request and respond.

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5. Refund Method

Approved refunds will be issued to the original payment method within 14 business days of approval. If this is not possible, we will contact you to arrange an alternative method.

 

6. Disputes

If you are not satisfied with the resolution of your refund request, you may refer your complaint to an alternative dispute resolution (ADR) service or contact the UK Consumer Ombudsman for further assistance.

 

7. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

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